Star Bank Daeppang – Refund Policy

Last updated: September 8, 2025

1) Scope & definitions

• Digital content: K-pop dance/music/Korean learning content, downloadable files, and related materials sold on our site.

• Accessed/used: any video streamed for more than ~1 minute, any file downloaded, or course progress recorded on our system.

2) Standard refund window

• You may request a refund within 3 days of purchase if the content has not been accessed/used.

• After any access/use is detected, the purchase becomes non-refundable (digital content by nature is delivered immediately).

3) Not refundable

• Content already accessed/used (see definition above)

• Purchases made more than 3 days ago

• Expired access (e.g., after the 365-day viewing period)

• Gift codes, coupons, and price differences from promotions

4) Exceptions (case-by-case)

We’ll make it right in these situations—even after access—if we cannot resolve the issue within a reasonable time:

• Technical failure on our side preventing access (server, DRM, entitlement).

• Duplicate/accidental purchase of the same item (one kept, one refunded).

• Unauthorized payment or minor without guardian consent (subject to verification).

5) Exchanges & credits

If you prefer, we can issue store credit equal to the refundable amount instead of a monetary refund.

6) How to request

Email starbank.daeppang@gmail.com with:

• Order ID, purchaser name, and email used at checkout

• Product title/URL and purchase date

• Country + payment method (PayPal / TossPayments)

• Brief reason + screenshot of any error (for technical issues)

7) Method & timing

• Refunds are returned to the original payment method.

• Processing typically takes 3–10 business days after approval (your bank/PayPal timelines may vary).

8) Currency, fees & taxes

• We refund the purchase amount shown at checkout.

• Exchange-rate differences and third-party fees (e.g., card/PayPal/bank charges) are outside our control and may not be recoverable.

• If a chargeback was filed, we’ll resolve the dispute first; duplicate refunds are not issued.

9) Abuse & fair use

We may refuse refunds in cases of misuse, excessive refund history, or policy abuse.

Quick guide (examples)

Local laws may grant additional rights; we comply with applicable consumer and youth-protection regulations. If anything here conflicts with mandatory law in your region, that law will prevail.